Help Center

CONTACT US

Email: service@singlestravelintl.com
Phone: 877-SOLO-TRIP
Fax: 877-765-6874

Email Customer Service

We are committed to world-class service and support. If you have a question, or need more information, please contact us with your request or requirements.


PAYMENT AND CANCELLATION TERMS
All cancellations must be in writing. For all air-inclusive packages cancelled after airline tickets have been issued, tickets are non-refundable and often times unusable. See Terms & Conditions for specifics on cancellation of this tour. Our bank allows a refund to your credit card as long as the reservation was made within 60 days of cancellation. Beyond 60 days, a check will be sent in US funds. Refunds, when applicable, are paid 14 days after cancellation as long as STI is in possession of funds from our vendors.
MEETING THE GROUP

Where do I meet the group?

As our guests come from all over the globe, with many from the US, Canada, Europe and Australia, your vacation begins onboard the cruise ship or at the first hotel. Of course, we are happy to assist with airline reservations and transportation in the city where the cruise/tour begins. Specific parameters are listed on the FAQ tab for each vacation. Detailed instructions for your individual trip will be provided with your Final Vacation Details & Meetup Information document, posted on the FAQ tab 14 days prior to departure.

How do I get from the airport to the ship/hotel?

Arrival and departure transfers are not typically included in our vacation package rates, yet available for sale on our Price & Options tab for each trip. Generally, your air arrival/departure dates must coincide with the hotel check-in/check-out or ship embarkation/disembarkation dates of your itinerary. Specific parameters are listed on the FAQ tab for each vacation. Detailed instructions for your individual trip will be provided with your Final Vacation Details & Meetup Information document, posted on the FAQ tab 14 days prior to departure. In order to accommodate you, Singles Travel International must receive your flight schedule in writing no less than 30 days prior to departure. We regret that we cannot make reminder calls. If we do not receive your flight schedule, you may not receive your transfers. Most trips feature a "Share the Ride" topic on the chat. Post your flight arrival date, time and airline to find other members to "share the ride".
ROOMMATE MATCHING

Will you match me with a roommate?

Absolutely. Our site is so popular that we guarantee to find a roommate for you or the single cabin is on us! Take advantage of our online community to view profiles of other travelers even before you make a reservation. Many members have found the right fit for a roommate using this feature. Roommate matches are based on the same sex, general age range and smoking preference whenever possible, but not guaranteed. STI reserves the right to make any match up until day of cruising, including roommate changes once onboard for members who selected the Share & Save option. We highly recommend that our guests contact their roommates in advance. Booked members have access to our private online chat. Meet your roommate as well as the other members on your vacation. Singles Travel International makes every effort to accommodate requests, but does not guarantee the satisfaction or success of a roommate match. It's the responsibility of the guest to contact his/her roommate and ask the appropriate questions. Please note that Singles Travel International accepts no responsibility for roommate matching incompatibility such as sleep patterns, snoring, noise, or age differences. If you are concerned that any of these disparities may be an issue affecting the enjoyment of your vacation, we recommend you carefully investigate your potential companion directly with them before making a decision. Private, secure messages may be sent via the STI trip page. See the "Community, Messages & Chat" section for more information. In order to take advantage of our roommate matching offer, you must be paid in full by the final payment date for each vacation. Our guarantee applies to sharing accommodations in the lowest rate published for the cruise or tour. If you choose to upgrade, we will work hard to find you a roommate, but if we are unable, you are responsible for the difference in the cost between the double rate for lowest fare and the double rate for your upgraded fare. Of course, single cabins are available at an additional rate assessed by hotels and cruise lines. Even after the cut-off date, we get so many calls that finding a roommate is easy. So please let us know if you are interested when making your booking within the 90 day cut-off. STI does not guarantee shares on optional, pre and post cruise/tour stays. If we are unable to find a match at 30 days, the additional amount for a single room will be charged. Smokers and members who snore and/or use a CPAP machine are responsible to pay for the full amount of a single occupancy cabin/room if we are unable to find a match by 90 days before departure. Cancellation for this reason made before final payment is subject to review for a complete refund, although not guaranteed. This policy (member pays for their own separate/private accommodations) will be enforced at any time up until and including during the cruise or tour if the member withholds information to STI.
IMPORTANT DOCUMENTS

Do I need a Passport or Visa to travel?

Travel documents vary by destination and details regarding specific trips may be found on the FAQ tab for each trip. If you do not have a passport or need a new one, contact the State Department Passport Office in your area immediately or visit http://www.travel.state.gov/. We recommend that you also make copies of your passport, driver's license, photo identification card and/or birth certificate in case of loss, and carry them with you on your trip separate from your passport.

Do I need any vaccinations?

Vaccinations vary by destination. The CDC (Centers for Disease Control) recommends updating all routine booster shots for travel almost anywhere. Basically, all guests should have a Tetanus/Diptheria update before traveling. In addition, we suggest that you have a physical check-up before your trip, and discuss the type of trip in which you are participating with your physician. You and your physician will be able to assess much more accurately. Two excellent websites outlining the major precautions are: www.cdc.gov/travel or call toll-free 24-hours at 1-800-CDC-INFO (800-232-4636) and http://www.who.int/, which are the official sites for the centers of disease control prevention and the World health organization respectively.

What are the customs policies?

All countries you will visit have laws against the purchase and export of certain items, including antiquities, national cultural property and certain animal products, especially endangered species (ivory, rhino horn, tortoise shell, coral, feathers, etc.). Additionally, the United States has laws prohibiting the import of certain items, which include many of the same things. You face having your purchase confiscated and/or heavy fines for exporting or importing prohibited items. On return to the U.S., your baggage is subject to search by U.S. Customs. Currently, you are permitted to bring back $800 of goods duty free. Persons aged 21 or over may also bring in one liter of liquor and one carton of cigarettes. If you plan to purchase a lot of souvenirs or expensive items, it is important to retain all purchase receipts. However, please note that U.S. Customs may not accept a receipt as true cost if it seems unusually low for the estimated value of the item. You may access the regulations and restrictions governing US Customs on their official website, click here to learn more.

How do I stay up to date on warnings for my travel destination?

We recommend that you register with the State Department under their STEP program; https://step.state.gov/step/ The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State may better assist you in an emergency. STEP also allows Americans residing abroad to get routine information from the nearest U.S. embassy or consulate. You may also like to download their app under the same name, "Smart Traveler".
AIRLINE INFORMATION

May I upgrade to Business Class?

We offer Business Class upgrades on all our programs, subject to availability. If you have chosen to book the promotional, economy/coach class air, and have not requested a Business or First Class upgrade, please be aware that you will be ticketed on a low-fare group ticket, which is non-transferable and non-refundable. Often, travelers request assistance with an upgrade for the return journey home once they arrive at their destination. Although our staff may be able to assist you with this, you will have to pay the full cost of a First or Business Class ticket. If you wish to upgrade at a reasonable cost, you should do this prior to your departure from the U.S. and prior to your flight being ticketed. Please ask your Singles Travel International Reservations Specialist for more information and assistance.

May I use my frequent flyer miles?

Please contact your preferred carrier directly to make your reservation. If Singles Travel International issues a promotional economy fare, granting of frequent flyer credit is entirely at the airline's discretion. If the flights are eligible, to ensure you earn frequent flyer credit from the airline, give your frequent flyer account number when you check in for your flights. In addition, save your boarding passes and the passenger receipt from your airline ticket. You may need to submit these to the airline (not to Singles Travel International) to claim any credit allowed.

What is the baggage allowance?

There is no baggage limit onboard cruise ships. Both airlines and tour companies have restrictions. Currently, most international airlines will allow you to check one (1) bag, weighing 40-50 pounds. We recommend that you check with your air carrier before departure. Fees apply for excess, overweight and over sized luggage. In addition you may carry-on one bag plus a personal item such as a purse or briefcase. On tour, you are generally limited to one suitcase. Any particular restrictions will be mentioned on the individual trip FAQ tab.
SOLO TRAVELLER DYNAMICS

I've never taken a singles tour or cruise, will I be alone?

Of course not. You will be pleased to find out that nearly 90% of our members, on any given vacation, sign up and have never met anyone before joining the group. The New Year's Eve cruise is the exception and draws many past travelers. New members are welcome of course! In 19 years, we have perfected the singles vacation experience. It is paramount that our guests meet each other right away and have opportunities to mingle every day. From the moment you board the ship, our STI Concierge is waiting to meet you at our Hospitality Desk or Welcome Meeting. Our first evening begins with a private, welcome aboard party followed by daily activities. We dine together each evening in an open seating arrangement so that you have a chance to meet as many people as possible.

What are the ages of the other guests? What is the ratio of men to women?

Our "All Ages" vacations cater to 35+ and our average age range is 38 to 62. We generally have a ratio of 60/40, women to men. As a travel club, matchmaking is not our focus. Ages listed on our page are not restricted. They are simply used as a guideline. We offer an opportunity for single travelers to see the world in the company of other singles and do not guarantee the ratio or ages. Take a look at our "Who's Going" feature on the right side of every trip page to see who's already signed up. Singles Travel Truth: lots of singles wait until the last minute to commit, so don't walk away if you see just a few when you're ready to go. We know that nobody like to be first on the dance floor, but your reservation might be the one to start the flow! Be courageous and go for it! See the "Community, Messages & Chat" section for more information about connecting with "Who's Going".
KNOW BEFORE YOU GO

May I book a vacation on my own and join Singles Travel International activities once I arrive?

No. We offer so much more than just a cruise or tour! In addition to our Concierge Team who coordinates all of the fun, we have parties, mixers, events, singles only seating at meals, sightseeing trips, dinner reservations, you name it! Our Concierge is at your service, which extends far beyond what you receive when you book a cruise or tour on your own. Finally, we market 360 days a year to get singles together so that your vacation is more enjoyable. Now that's worth the price of admission! Singles Travel International is a vacation event company that plans singles events and markets our events at our expense to create a "singles only" experience. We do not allow guests to join the group unless the reservation has been made by STI. Our policy is firm for tours and cruises, as well as pre and post trip hotel stays. Members and friends that "show up" will not be allowed to participate without paying an equivalent fee to the rest of the group that made the reservation with STI. Your credit card on file will automatically be charged.

What's included in your rates?

Refer to the "Inclusive Features" on the "Highlights" tab for each vacation.

How do I get the best rates?

Singles Travel International offers promotions regularly based on offers from our suppliers: cruise lines and tour companies. In addition, we often offer our First Five promotion which earns a special rate, upgrade or gift for the first 5 reservations. All of our promotions are posted to the site on the trip page, but we recommend that you join us on all of our social media outlets to be the first in the know. A place to connect & express yourself… Our Blog www.Twitter.com/stisingles www.Facebook.com/SinglesTravelInternational www.YouTube.com/SingleTammy www.linkedin.com/in/singlestravelinternational www.Instagram.com/SinglesTravel All rates are subject to change until you have made your initial deposit and a Singles Travel International Reservation Specialist has reviewed the reservation with you and sent you an official invoice. Singles Travel International does not control pricing by cruise lines and tour operators. Therefore, if there is a change in pricing due to supply and demand, Singles Travel International must pass on the new rate. Therefore, we highly recommend that you reserve early to lock in the best rates and space.

What might I expect if I book my cruise directly with the cruise line while onboard another cruise to earn perks?

We encourage you to earn additional onboard credits from the cruise line when booking a future cruise.  Be sure to have the cruise line note that the reservation is with Singles Travel International.  When you return, we will add your reservation to our group and add our fee to cover costs to provide the STI VALUE to your experience.

Singles Travel International is a vacation event company that plans singles events and markets our events at our expense to create a “singles only" experience.  The prices that are charged by the cruise company are the rates for their experience when traveling alone. We offer so much more including one stop travel planning, lower rates for singles to travel in their own cabins/rooms, roommate matching, the freedom to travel in a safe and fun environment, a community of travel friends and our team is at your service via email, text and phone at your convenience.

Are there any other expenses which are not included?

None of our vacations include airfare, but our knowledgeable and experienced reservation specialists are waiting to give you the best quote. In addition, you are responsible for beverages (except when included in STI events), optional excursions, casino gambling, shopping, spa services, optional meals, alcoholic beverages and gratuities to ship staff, local guides, drivers and the STI Concierge (team). Cabin/room incidentals such as laundry, phone calls and internet access are also at an additional cost and all items will appear on your final billing statement at the end of the cruise or stay. See the Highlights Tab for each vacation for specific inclusions by program. Our cruise rates DO include port taxes, fuel surcharges and government fees, which are always subject to change, even after deposit has been made.

Will everyone be single?

Our land vacations are exclusively and custom designed, so you may be assured that everyone on our tour is single. On cruise vacations, our group makes up a portion of the overall population and we host exclusive events every day. Nobody knows what the dynamics will be on a cruise from week to week, so traveling with a singles club is the best way to go.

Is airfare included in your vacation price?

In order to accommodate singles from all over the world, our tours and cruises are priced as land/cruise only. Therefore, airfare is additional. Singles Travel International is a licensed ticketing agency and oftentimes has low negotiated and group fares.

How would my family reach me in an emergency?

Your Final Vacation Details & Meetup Information document, posted on the specific trip FAQ tab 14 days prior to departure, will include phone contact numbers for the ship or hotels in which you'll be staying. Instructions on international dialing codes will be provided. We suggest you leave a copy of this with your family. They may call Singles Travel International Monday-Friday from 9 a.m.-5 p.m. Eastern Time, or after hours, call the 24 hour emergency number listed in the Final Vacation Details & Meetup Information document.
TRAVEL INSURANCE

What about Traveler's Insurance?

Although insurance is optional, Singles Travel International highly recommends Trip Cancellation/Interruption insurance to protect your vacation investment. During our 19 years escorting singles vacations, we have experienced a variety of unexpected mishaps with our members. From a simple ear infection to broken limbs, if you are forced to cancel or need emergency assistance in a foreign country, you'll be at ease knowing you are protected. You will be offered the opportunity to purchase insurance immediately following your reservation via links on your screen as well as in your confirmation email. Our reservation specialist will automatically email you a quote after you make a reservation. We are such strong proponents, that travel protection is in your best interest, that we will remind you in every invoice, at final payment time and in your Final Vacation Details & Meetup Information document that is posted on the specific FAQ tab, 14 days prior to departure. Call a reservation specialist at any time for a quote or to purchase a policy in person. Read our BLOG: "To Insure or Not to Insure..."




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